1. Introduction

This Refund Policy outlines the terms and conditions regarding refunds for transactions conducted through PayPra.net ("we," "our," or "us"). By using our cryptocurrency exchange services, you acknowledge and agree to this Refund Policy.

2. Transaction Finality

ALL CRYPTOCURRENCY TRANSACTIONS ARE FINAL AND IRREVERSIBLE. Due to the nature of blockchain technology and cryptocurrency transactions:

Once a transaction has been initiated and confirmed on the blockchain, it cannot be reversed, canceled, or refunded
You are solely responsible for verifying all transaction details, including but not limited to exchange rates, amounts, and wallet addresses, before confirming any transaction
We cannot recover funds sent to incorrect addresses due to user error
We cannot reverse blockchain transactions under any circumstances

3. User Responsibility

By using our Service, you acknowledge and accept full responsibility for:

Verifying all transaction details before confirmation
Ensuring the accuracy of recipient wallet addresses
Confirming exchange rates and fees before proceeding
Understanding that cryptocurrency values are volatile and subject to rapid changes
Recognizing that blockchain transactions cannot be reversed once confirmed
Accepting all risks associated with cryptocurrency transactions

4. Special Circumstances

4.1 System Errors

In the rare event that a transaction fails due to a verifiable error in our system:

We may, at our sole discretion, review the transaction and determine appropriate action
Any resolution will be limited to the original transaction amount, excluding any potential gains or losses due to market fluctuations
You must contact our support team within 24 hours of the failed transaction
You must provide complete transaction details and supporting evidence

4.2 Unprocessed Transactions

If your transaction remains in a pending state for an extended period:

We may investigate the cause of the delay
If funds were deducted but not processed due to our system error, we may process the transaction as originally requested or return the funds to your account
Resolution timeframes vary based on the complexity of the investigation

5. Exclusions

We will NOT issue refunds under the following circumstances:

Changes in cryptocurrency value after transaction confirmation
User error in entering wallet addresses or transaction details
Transactions sent to scam or phishing addresses
Issues caused by third-party services or wallets
Failure to complete KYC verification after sending funds
Transactions associated with prohibited activities
Delays caused by blockchain network congestion
Transactions flagged for security or compliance reasons
Any circumstance beyond our reasonable control

6. Dispute Resolution

If you believe a transaction error has occurred:

Contact our support team within 24 hours of the transaction
Provide your account information, transaction ID, and detailed description of the issue
Submit any relevant evidence supporting your claim
Cooperate with our investigation, which may require additional information
Allow for a reasonable timeframe for investigation and resolution

The decision of our support team regarding any dispute is final.

7. Fees

Please note:

Transaction fees paid to us are non-refundable, even in cases where a refund is approved
Network fees paid to blockchain miners/validators are non-refundable under any circumstances
Additional fees may apply to any approved refund processing

8. Changes to Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Service after such modifications constitutes acceptance of the updated Refund Policy.

9. Contact Information

If you have questions about this Refund Policy or need to report a transaction issue, please contact our support team.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.